FREE shipping for orders over $75 CAD & US.
FREE Shipping for Wholesale on orders over $250 CAD & US.
FREE Shipping when product is paid by cash on delivery (COD).
To return your product, please it to: VIRTUE "Shipping - Return" 517 Latimer Nelson British Columbia, CANADA. V1l4V1
For exchanges,you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be added to your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We want you to be happy and confident about buying our tea. That is why if you are not satisfied with one of our products, we will exchange it during the 20 days following purchase. We will assume all transport costs for the return of products that are faulty or damaged in transit. In all other cases the client will pay the return transport fees to our warehouse.
Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For all returns or questions on the subject contact us at firstname.lastname@example.org and we will reply within 48 hours (working days)
REFUNDS (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If by any chance you have not received your refund by a reasonable time, please contact us at email@example.com.
SALE ITEMS (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 517 Latimer Nelson British Columbia CA V1l4V1.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.